Frequently Asked Questions
Here are some of the most common questions we get asked:
“How much is delivery & pickup?”
Please contact us with one of our sales representatives for most up to date rates in your area.
“Is the rental rate per day or can I pick up my order a day early at no extra charge?”
Normally on weekends customers can pick up on Friday and return their rentals on the next business day and be only charged a one day rate. Special arrangements can be made for earlier pickups for out of town events, etc…
“Do the BBQ’s, tents and other equipment have set-up instructions?”
Yes. All rental equipment that requires instruction on setting up and operation comes with an instruction sheet and many are available for downloading. Be sure to ask our customer service staff to show you how equipment works when you come to pick it up or when it is delivered to you.
“Does the linen need to be washed when I return it?”
No, simply shake the linen out and return it in any containers that were provided for the linen. Do not, however, put wet linen in plastic bags or containers as this will cause mold to grow in a matter of hours and destroy the linen.
“Do I need to clean the dinnerware before being returned?”
Dinnerware and cutlery must be scraped off of any food. We do the washing for you, just simply scrape, rinse and put the dinnerware into the containers you received them in.
“What do I need to make a booking?”
A credit card application and damage waiver form are required filled out and sent to your sales representative along with a 50% down payment to secure your booking. The remaining balance is due on customer pick-up or 1 week prior to your delivery.
“What is the cancellation policy?”
Deposit will be refunded in full with the exception of a $35.00 administration fee provided we have received cancellation notice at least 2 weeks prior to the installation or pick-up date. A 50% charge applies with less than 2 weeks’ notice of the installation or pick-up date. Orders cancelled with less than 24 hours’ notice are subject to a 100% cancellation charge. More information can be found on our Policies & Procedures page.
“What if my event is out of the city limits or province?”
No problem! We can make special arrangements to have items delivered and/or picked up by our crew, transported or shipped. Please contact us for of the most economical method.
“What if I don’t see the items I require on your website?”
We are constantly getting new items so if you don’t see what you are looking for, just ask. If we don’t have it, we will do our best to source your items for you.
“What if my event is more than a one day event?”
All our rates for extended rentals are prorated with each additional day charged at only a portion of the initial days rentals. Please contact us directly for extended rental rates.
If you have any other questions that we have not covered above, please contact us. We are here to answer your questions, put your mind at ease and help you create the perfect event!